Samples · production · continuing support
Ordering LED modules: samples, payment and after-sales support.
Start with a paid standard or custom rechargeable LED module sample, confirm the configuration, and agree the production and shipping plan. Standard modules carry a two-year warranty from the date you receive the goods.
Our quotation, invoice and bank beneficiary use a consistent company name, so you can check the company details before payment.
Order a sample for your product or replacement review.
Samples are paid, and there is no fixed sample quantity. Small standard-module orders, usually fewer than five units, are treated as samples. Tell us the model or application and quantity so we can quote the appropriate sample arrangement.
Custom module samples are also available. Their sample cost is usually higher than for a standard module because the requested configuration needs to be reviewed separately. Sample and shipping costs are confirmed in the quotation.
For lamp development, test the rechargeable LED module sample in your own housing before approving a batch. For a replacement, share the old module's dimensions, mounting, charger and controls. Our rechargeable LED module sample testing checklist helps you record the fit, lighting, charging and operation to be approved.
Separate sample payment, batch payment and tooling fees.
| Order or fee | Payment arrangement |
|---|---|
| Samples | PayPal or T/T bank transfer. |
| Batch production | Normally a 30% T/T deposit, with the remaining 70% paid before shipment. |
| Custom development or mould-tooling fees | 50% paid upfront. The remaining 50% is paid after the mould is completed and the customer confirms the sample. |
The development or tooling payment schedule applies to those fees. Batch production is a separate order stage. Confirm the model, configuration, accessories, quantity, freight and payment stages in the quotation before proceeding.
Approximate LED module preparation and production times.
| Requirement | Approximate period | Planning detail |
|---|---|---|
| In-stock samples | Usually dispatched within 3 days | Allows time for ageing testing before dispatch. |
| Standard direct-charge samples, not in stock | About 1 week | For the confirmed standard module configuration. |
| Induction-charge samples | About 10 days | Confirm the module and matching charging equipment. |
| Standard direct-charge batch production | About 12 days | Confirm the configuration, quantity and accessories. |
| Induction-charge batch production | About 25 days | Confirm the approved sample and order configuration. |
| Custom development involving mould tooling | About 40 days for mould development | Sample confirmation and subsequent production are separate stages. |
These are preparation or production estimates, separate from shipping time. Confirm the schedule for the selected configuration and quantity. Custom packaging boxes or other special requirements need an individually agreed timeline.
For delivery options and indicative transit times, read our LED module shipping guide. The arrival plan combines preparation, transport and the agreed clearance and delivery arrangements.
Two-year warranty for standard modules, starting from receipt.
Standard Vcan LED modules have a two-year warranty from the date the customer receives the goods. Warranty arrangements for custom modules are confirmed in the project quotation.
If a module does not light up, will not charge or shows another suspected quality problem, contact Vcan and describe the issue with clear photos and videos. Our engineers review the evidence to identify the problem and determine the next step.
- Send the problem details. Explain what happens and provide photos and videos showing the module and the issue.
- Engineering review and testing. We may ask you to send back one or two faulty units so our engineers can test them and confirm the cause. Coordinate the return with us before sending the units.
- Replacement for confirmed quality issues. For a product quality issue covered by the warranty, Vcan supplies new replacement modules free of charge and covers the return freight for the inspection units and the shipping cost of the replacements.
To start a review, contact our team with the model or order reference and a description of the problem. Photos and videos can be shared in the follow-up conversation.
Who handles damage during transport?
When Vcan is responsible for arranging the transport, Vcan takes responsibility for damage occurring during that transport. Send photos of the damaged goods and packaging so we can review the situation with you.
When you appoint your own freight forwarder, Vcan does not cover damage occurring during your forwarder's transport. Handle that transport-damage claim with your appointed forwarder. Suspected product quality issues can still be submitted to Vcan for engineering review under the applicable warranty.
Confirm the product and the purchase plan together.
- Model or application, sample or batch quantity, and required accessories.
- Standard configuration or custom development requirements.
- Packaging requirements and required arrival date.
- Destination, shipping service and the agreed import-charge arrangements.
- Applicable quotation, payment stages, production schedule and warranty.
Use our standard module range, OEM development overview and quality and document records to prepare your enquiry. We can then confirm a suitable quotation and next step.
Discuss samples or an orderQuestions before ordering LED modules.
Are Vcan LED module samples free?
Samples are paid. There is no fixed sample quantity; small standard-module orders, usually fewer than five units, are treated as samples. Custom module samples are also available, and their sample cost is usually higher than for standard modules. Confirm the sample and shipping quotation for your requirement.
How do I pay for rechargeable LED module samples and bulk orders?
Sample payments can be made by PayPal or T/T bank transfer. Batch production orders normally require a 30% T/T deposit, with the remaining balance paid before shipment. Development or mould-tooling fees follow a separate 50% upfront and 50% after mould completion and customer sample approval arrangement.
Does the quoted production lead time include shipping?
No. The approximate preparation and production periods on this page are separate from transit time. Custom packaging and other special requirements need a separately agreed schedule. Confirm the order schedule and shipping service together before planning your arrival date.
When does the two-year standard-module warranty begin?
The two-year warranty for standard Vcan LED modules begins on the date the customer receives the goods. For a custom module, confirm the applicable warranty in the project quotation.
What happens if a module does not light up or charge?
Send clear photos and videos describing the problem. Vcan engineers review the evidence and may ask you to return one or two faulty units for testing. For a confirmed product quality issue covered by the warranty, Vcan supplies replacement modules free of charge and covers both return freight for the inspection units and shipping of the replacements.
